<p><span style="font-size: 12pt;">A new comment from {contact_firstname} {contact_lastname}</span><br><br><span style="font-size: 12pt;"><strong>Subject</strong>: {ticket_subject}</span><br><span style="font-size: 12pt;"><strong>Department</strong>: {ticket_department}</span><br><br><br><span style="font-size: 12pt;"><strong>Incident Report message:</strong></span><br><span style="font-size: 12pt;">{ticket_message}</span><br><br><span style="font-size: 12pt;">You can view the Incident Report on the following link: <a href="{ticket_url}">#{ticket_id}</a></span><br><br><span style="font-size: 12pt;">Kind Regards,</span><br><span style="font-size: 12pt;">{email_signature}</span></p>