<p>A new incident report has been created and is pending your acknowledgement. Please take a moment to review the report at your earliest convenience.<br><br><span style="font-size: 12pt;"><strong>Incident Subject</strong>: {ticket_subject}</span><br><span style="font-size: 12pt;"><strong>Department</strong>: {ticket_department}</span><br><span style="font-size: 12pt;"></span><br><span style="font-size: 12pt;"><strong>Incident Details:</strong></span><br><span style="font-size: 12pt;">{ticket_message}</span><br><br><span style="font-size: 12pt;">You can view the ticket on the following link: <a href="{ticket_url}">#{ticket_id}</a></span><br><span style="font-size: 12pt;">Kind Regards,</span><br><span style="font-size: 12pt;">{email_signature}</span></p>