<p><span style="font-size: 12pt;">Hi {contact_firstname} {contact_lastname}</span><br><br><span style="font-size: 12pt;">You have a new comment to Incident Report <a href="{ticket_public_url}">#{ticket_id}</a></span><br><br><span style="font-size: 12pt;"><strong>Incident Report:</strong> {ticket_subject}<br></span><br><span style="font-size: 12pt;"><strong>Incident Comment:</strong></span><br><span style="font-size: 12pt;">{ticket_message}</span><br><br><span style="font-size: 12pt;">You can view the ticket on the following link: <a href="{ticket_public_url}">#{ticket_id}</a></span><br><br><span style="font-size: 12pt;">Kind Regards,</span><br><span style="font-size: 12pt;">{email_signature}</span></p>